Support

The RMS Field Gateway v1.0 is a defined deployment platform.

Support is focused on ensuring stable RMS Gateway operation within the documented configuration.

What Is Supported

Support covers:

  • Initial deployment assistance

  • Credential and registration clarification

  • Network connectivity verification

  • Audio interface alignment guidance

  • RMS Gateway operational behavior

  • Internet outage behavior

  • Power recovery verification

The goal is predictable, stable gateway operation.

What Is Not Supported

The RMS Field Gateway v1.0 is not supported as:

  • A general-purpose Linux workstation

  • A development or experimentation platform

  • An HF multi-mode station

  • A CAT-controlled radio system

  • A custom software modification environment

While the underlying software is capable of additional modes and configurations, support is limited to documented VHF/UHF RMS Gateway deployments.

Configuration Responsibility

During setup, the operator enters:

  • Sysop credentials

  • Callsign and station information

  • RMS Gateway registration details

These remain under operator control.

Support does not include management of third-party credentials or external Winlink account changes.

Hardware Scope

Support assumes:

  • Raspberry Pi Zero 2W platform (as delivered)

  • Standard USB audio interfaces

  • Fixed-frequency VHF/UHF FM radios

  • Radio-specific audio/PTT interface cable

  • Internet via Ethernet, Wi-Fi, or hotspot

Non-standard hardware configurations may fall outside support scope.

Documentation First

Most common deployment questions are addressed in the Setup & Operations Manual, complete with troubleshooting guidance.

Support requests are typically resolved quickly when documentation steps have been followed.

Philosophy

A gateway should not require constant attention.

If properly deployed, it should:

  • Start automatically

  • Recover from power interruption

  • Reconnect after internet outages

  • Remain stable without intervention

Support exists to ensure that outcome.

Warranty

Limited Hardware Warranty

The RMS Field Gateway v1.0 is warranted against defects in materials and workmanship for a period of ninety (90) days from the date of delivery.

If a defect is identified within the warranty period, LWD Communications will, at its discretion, repair, replace or refund the unit.

This warranty does not cover:

  • User modification of hardware or software

  • Alteration of the supplied microSD image

  • Damage caused by improper power supply

  • Physical damage, misuse, or environmental exposure

  • Operation outside documented deployment scope

This warranty applies to the original purchaser and is non-transferable.

Returns

Units may be returned within 14 days of delivery in original condition.

To qualify for return:

  • The unit must be unmodified

  • The original microSD image must be intact

  • No physical damage may be present

  • An RMS must be issued by LWD Communications

Return shipping is the responsibility of the purchaser unless the unit is found to be defective upon inspection.

Refunds are issued following inspection and verification of return condition.

Limitation of Liability

The RMS Field Gateway v1.0 is provided as a deployment appliance for amateur radio use.

LWD Communications shall not be liable for:

  • Loss of communications

  • Network or internet outages

  • Data loss

  • Indirect or consequential damages

  • Regulatory non-compliance

  • Improper installation or deployment

In all cases, liability is limited to the original purchase price of the unit.

Intended Use

The RMS Field Gateway v1.0 is designed for amateur radio VHF/UHF RMS Gateway deployment.

It is not certified for:

  • Commercial communications

  • Public safety systems

  • Life-safety infrastructure

  • Mission-critical applications

Deployment decisions remain the responsibility of the operator or organization.

Requesting Support

For support within the documented deployment scope:

Request Support
Request Support